Sample Feedback

(This is a real person but all names have been changed to retain anonymity)

Final Result for Mr X

The Average is calculated by excluding the Candidate and any feedback that has five 100 scores.

End of Questionnaire Feedback

Please make any comments you would like to about this persons positive leadership qualities or skills

  • I consider Mr X to be an excellent leader and line manager.

Please make any comments you would like to about aspects of this person’s leadership that you would like to see improved

  • In my opinion, there are no specific improvements required aside for being given time to allow for 1 to 1 discussions with the team regarding personal development/performance etc.

Please make any other comments that you feel would be helpful feedback to this person.

  • You're doing great.

FEEDBACK

The following feedback and suggested actions are based on the lowest scores you received from your chosen participants. Remember that even if you scored high on a specific behaviour, the feedback represents the lowest scores you received on specific questions. Therefore you will need to decide to what extent you will need to apply the advice given you. You may wish to speak to your manager, coach or mentor to explore your strengths and development needs in specific behaviour areas.

To improve Leadership

Leaders learn to delegate. One big weakness in leadership is the attitude of 'If a job needs doing properly, do it yourself' and another weakness is believing that you are too busy to train people so you end up doing it yourself. Make the time to train and delegate. Use your diary to schedule training sessions and work with your manager or direct reports to get training delivered or cover your job while you do the training. Whatever you do you will find there is no excuse. People will judge you by how your team performs and develops.

Failure to grasp the nettle is the downfall of many supervisors and managers. This part of leadership is essential and affects your credibility as well as team performance. Make the effort to deal with every slip in standards, any misconduct or drop in performance as soon as you can after the incident. Always correct in private and always document the conversation. Using the tone of a friend and the language of a boss works well in most situations. When you fail to address falling standards then standards continue to slip further.

To improve Soft Skills

If you want to further develop your team members you can do this by discussing personal development needs with team members during one to ones and by writing a personal development plan for each team member. This of course should be discussed and agreed with each team member.

As a leader you sometimes need to deliver change and to get team members bought into change. To help you be better at presenting change try to consult and not just communicate change. Other ideas for presenting change are: Sell the benefits Don't dismiss concerns but work together with people to overcome difficulties Engage people in the delivery of change Communicate a sense of urgency and a positive vision

To improve Resilience

In order to react calmly under pressure you may find it helpful to adopt a consistent behaviour for all pressured situations. For example if you find that when your manager or a customer puts you under pressure your reaction is to become negative you could adopt a standard response where you always respond by saying 'give me five minutes to sort this'. Other ideas are 'making a note' or simply saying 'Thank you for telling me'. This will stop you from reacting and give you time to compose yourself and decide an appropriate course of action.

To improve your self-management score work on your time management system. This may mean setting up a diary system, better prioritising, a system for achieving deadlines or being better disciplined with your time. If necessary attend a time management course. Poor organisations affects credibility.

To improve Self Awareness

You can improve receiving criticism by asking for feedback. Accept all criticism in a calm manner- consider everything that has been said before responding defensively. Believe in yourself, remind yourself of your many qualities so that you can see criticism as an opportunity to learn about yourself. Remember that not all criticism will be true but you will not learn from it if you don't listen to it.

If you want to feel more confident even when things go wrong don't be afraid to be open about mistakes you make or to ask for help when you need it. You will gain respect from those who work with you and for you.

To improve Empathy

To develop more empathy you will need to practise listening to people and genuinely taking time to see situations the way they see them. A good model for listening is: Listen and ask questions to make sure you understand Summarise what the person is saying to show that you have listened and do understand Avoid jumping in to dispute what the person is saying or to give your point of view - empathy comes from swapping places with the other person - what they say may not register with you but is likely a reflection of how the feel or how they view the world

To improve social skills you may need to work on your ability to pull a team together and mobilise a team to action. This usually requires good communication skills in terms of delivering clear direction with enthusiasm and clarity. You may benefit from some one to one coaching on this subject.